Refund Policy
We do not have refund policy, goods bought by customer cannot be returned for refund.

Repair & Replacement
All products come with a FREE replacement warranty for 1 year from purchase. IF your purchase does not match the description or is the item is defective, please contact us within 48 hours of receiving your order – we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items.
For defective or faulty products, please take photos or videos and email us at info@resonant-sys.com – we will replace or repair your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

In order to receive your replacement please follow the steps below:

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for replacement or free repair.
Request your Return Authorization Number and by emailing info@resonant-sys.com with detailed reason for return and pictures or a video of the product that supports your reason.
Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
To assure your replacement please use a traceable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a replacement, the cost of return shipping will be deducted from your replacement)
Upon the receipt of your package your products will be examined for eligibility of repair or replacement.

Following conditions shall invalidate replacement (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Only regular priced items may be repaired or replaced, unfortunately sale items cannot be refunded.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for replacements by the credit card companies.